where! I can only put it in the listing. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. and another item where the item returned was not the part I sent. It covers purchases paid with PayPal and most other electronic payment methods. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Your email address will not be published. Refund the buyer and get the item back. Take a front, back, side, and inside view of your item. My desire is that they get more than they are expecting! We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. This makes no sense and should be illegal. In some cases, we may automatically accept a return request on your behalf. See the table below for guidance on issuing a partial refund. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Read the complete details about the eBay Money Back Guarantee. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. Couldn't tell you if it helps but it doesn't hurt. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. Youll hear from us within 48 hours. I find that if an item sells once, it will again. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. This will definitely help any return request case that comes your way and a good habit to get into. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. I pretty much do the same thing every time. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. The best option for you is to send a Return label, at your expense. Do you have to accept returns to sell on eBay? The seller was not accurate and now the seller or ebay wants to give me my money or item. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. I find too many fun toys for my family (or myself), and just love the whole process. Does the tracking number show it was delivered? Select the percent you want to deduct from the refund amount. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. In most cases this is true. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Holiday shipping is now in full swing, check out these helpful shipping tips! moment, Oh, Ship! Returns cannot be closed at the request of a seller. Its always good to see where eBay stands with the case before you contact the buyer back. There are two categories of return requests from customers: 1. Copyright 1995-2023 eBay Inc. All Rights Reserved. View cart for details. Once you request a return, the seller should get back to you within 3 business days. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. See our page on, Would you like us to help with an open return request? If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. Ebay sides with buyers in not as described claims. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. You can also start a return request from your Purchases in My eBay. eBay will always side with the buyer of a damaged item. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Many buyers only make purchases from sellers that offer a returns policy. . If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. It was an auction that I won. 01-08-2020 See our Partial refund guidelines for more details. Within our return policy, we state that return shipping is paid by the buyer. For more details, please see our Condition of returned items policy. All Rights Reserved. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. Copyright 1995-2023 eBay Inc. All Rights Reserved. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. I grew up in Central Florida and have lived here my whole life. I first contact the buyer and find out what is wrong with the item. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. If you choose to use your own carrier, we recommend using a tracked service. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. eBay Exporter of the Year was a great success! So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. Copyright 1995-2023 eBay Inc. All Rights Reserved. To request a return, select the item you want to send back from your recent purchases above, or use the button below. You do not have to offer returns or refunds on your items either. Learn more about our Condition of returns policy. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Oh, Ship! You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. This is a good option for low-value items. 2. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. Is there anything you can do? I also had a listing that was marked as parts only returned as defective? You have 3 business days to respond to the request and resolve the buyer's issue. Buyer pays for return postage: . And this is my fault? If you've changed your mind and no longer want to return your item, it's easy to cancel your request. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. On the next page you'll see the refund amount. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. NOTICE: 3D glasses are all different and must have a compatible TV set to work. Just go to the ResolutionCenter and let us know. So the buyer gets 6.50 from eBay. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. View cart for details. By having insurance, the buyer got his money back and I was still paid for my item. Honestly, this is one of those lessons I have had to learn the hard way. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. 2022 Flea Market Flipper. 09:32 AM Located in: Ciudad Autonoma de Buenos Aires, Argentina. Whether you need to accept the return depends on their reason for opening the return. You can choose whether to accept returns if a buyer changes their mind about a purchase. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Check the seller's return policy in the listing to see who is responsible for return shipping costs. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. naM fo elsI. When you create and turn on return rules, you agree to the eBay Returns Terms. That is assuming the item is truly Not as Described. The buyer is responsible for return postage costs. Check out how to file a damage claim with FedEx if your item gets damaged. In the rare instance, this can happen. Read our most popular questions and answers about handling return requests from your buyers. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. It covers purchases paid with PayPal and most other electronic payment methods. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". You are describing the old rules the rules changed a few months ago. What does the eBay Money Back Guarantee cover? 2. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Too many of those and their returns ability will be hindered. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. When listing an item, it's important to include your returns address - opens in new window or tab. Being faced with a return request can be very intimidating. Your eBay buyer claimed the item was not as described. In this case, I just try to do damage control. I dont have to pay to get the item back and the person is happy because I resolved their problem. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Shipping has definitely been delayed with everything going on. We guarantee that you will get the item you ordered or get your money back. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. How to use your eBay earnings to purchase shipping labels. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. We guarantee that you will get the item you ordered or get your money back. You won't be able to re-open the request once it's closed. You accept returns in your policy, and the buyer changed their mind about a purchase. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Ready to start making a good side income from flipping? Learn the fundamental steps for running an eBay business. Refund the buyer, the buyer keeps the item. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? The seller covers the cost of the return. Select your reason for the return and enter a comment about why you're returning it. - edited No. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Open a case and try to work things out with the seller. Do not refund until your item is back to you. You can still close it if things are resolved. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. If you want the items back before refunding, I'd accept the return and send them a shipping label. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. You can go to the Resolution Center and contact the seller. I am a buyer. 07-05-2020 Copyright 1995-2023 eBay Inc. All Rights Reserved. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. Never received the item and i contacted ebay and seller and no response. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". Here is a box that was shipped with FedEx. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. Sellers accept the majority of the risk when choosing to sell here. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. If, after a few days, youre not happy with the sellers resolution, were here to help. More shipping tips from your fellow sellers! Tip I first got into buying and selling items when I was 16 years old, and have been hooked ever since. If we're asked to step in to help, we may ask the buyer to return the item to you. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. I have maintained a 100% seller rating for years. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. In this case you can: Refund the buyer and get the item back. I always encourage our members to use those photos! After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation.

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