Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Knowing our products inside and out so that you can . Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Our story starts with a simple, universal truth: Every business is a people business. You're able to quickly input and retrieve data while working with the customer on the telephone. Type: Full Time DISCLAIMER: Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. * Bilingual (English/Spanish) is a plus * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Our people are our greatest assets at Alight Solutions because People Matter! * Initiate new leave cases in our system Communicating with customers through various channels. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Its a permanent virtual customer care representative Job. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. This job listing has expired and the position may no longer be open for hire. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. These teams are a critical component of Alights health care,retirement and HR-delivery services. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight believes diversity should be visible, valued, and sustained throughout the organization. Know Your Worth. #beAlight Health, Dental, Vision, Life Insurance and more. Si es as , entonces ReedGroup es para ti! Visit investor site Looking for an Alight office? The estimated base pay is $36,558 per year. Alight Solutions Easy 1-Click Apply. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. We reward continuous improvement and encourage you to own your own development. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Benefits start on your first day of employment, Programs & activities that give back to our. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our people are our greatest assets at Alight Solutions because People Matter! At Alight, we believe a company's success starts with its people. We want you to join our company with 25 years of industry experience. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Try to use specific examples from your work or school history that relate to the question asked. View Job description, benefits and responsibilities. They answer inquiries by phone, e-mail, web chat, or social media. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Si es as, entonces ReedGroup es para ti! * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. At Alight, we are reimagining how people and organizations thrive. Take the first step today by joining our talent community. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. You will We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Alight Easy 1-Click Apply. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. 26 Alight Customer Care Representative jobs available on Indeed.com. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. You will be notified during the hiring process which checks are required by the position. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. This program provides you with the foundation you need to lead to a path of success. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. This may include additional research and ongoing casework. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Get hired today! Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. * Demonstrate a positive attitude, self-awareness and embrace feedback You have successfully created a new job alert. The mission of our customer care teams exemplifies the need for humanunderstanding. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. * Able to work independently and to adapt to a rapidly changing environment We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes.

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