This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. The training has been completely redesigned and moved to an online, self-paced format. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Customer loyalty and satisfaction is their number one priority. You maintain composure and customer focus while troubleshooting and solving issues. Both full-time and part-time jobs are available. Ability to work independently: Independent work is a necessary skill for technicians to have. Apple's most powerful Mac will finally shift to Apple silicon. Here are three trends influencing how Apple Technical Specialists work. Your day in the Apple Store is filled with a range of focused support and service tasks. The entire store team benefits from your commitment to providing the best care for customers. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Great offering by Apple! MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. 2023 If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. The energy on these days rocked my world. By clicking Accept All, you consent to the use of ALL the cookies. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. This cookie is set by GDPR Cookie Consent plugin. Copyright 2023 Apple Inc. All rights reserved. 50 features and changes you might have missed in macOS Ventura. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. The cookie is used to store the user consent for the cookies in the category "Performance". Apple Technical Specialists are the people who make sure that Apples products work as advertised. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Sign up for notifications from Insider! Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Under a partnered program of KellyConnect for Apple. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. At Apple, base pay is one part of our total compensation package and is determined within a range. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. You have excellent time management skills and can make decisions quickly. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Youll need to be flexible with your schedule. NOW WATCH: The 6 best new features coming to Apple computers. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. We deliver a full range of Apple courses, including support and repair training for Apple devices. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. You have excellent time management skills and can make decisions quickly. They must also have excellent customer service skills. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. They may also move into management positions. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title click here to select a store and view pay information. Copyright 2023 Apple Inc. All rights reserved. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Apple Professional Training courses are available now at training.apple.com. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. And be amazed by what it does for yours. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. Both full-time and part-time jobs are available. When a customer needs assistance, you quickly assess their situation. Get discovered. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Apple expert providing guidance and training on Mac support to other support team members. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Necessary cookies are absolutely essential for the website to function properly. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. We will work with applicants to make any reasonable accommodations. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Title(s) held: My official title was "specialist." Apple is a drug-free workplace. Regardless of the situation, your communication skills can help you be an effective technician. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Save someone's day. Because to create products that serve everyone, we believe in including everyone. Apple is an equal opportunity employer that is committed to inclusion and diversity. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. As mobile devices become more complex, technicians will be needed to repair and maintain them. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Your work hours will be based on business needs. iOS 17 Wishlist What Do We Want to See? I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Related: 17 Apple Technical Specialist Interview Questions and Answers. Apple participates in the E-Verify program in certain locations as required by law. We deliver a full range of Apple courses, including support and repair training for Apple devices. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Each of those locations employs over 100 people totalling about. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. The courses are sequential, and build on skills and concepts as the user progresses. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. Your base pay will depend on your skills, qualifications, experience, and location. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Get weekly top MacRumors stories in your inbox. We're committed to being your source for expert career guidance. Lots of different people to learn from and meet. These cookies will be stored in your browser only with your consent. These cookies track visitors across websites and collect information to provide customized ads. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview..

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