and have been 100% satisfied with every purchase. Thank you! Measure your clothing item. Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. I paid $500 and checked out the sellers reviews before purchasing. It is a legitimate e-commerce marketplace that connects buyers and sellers. Although its a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_4',131,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0'); To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. No worries, if your order has not received any tracking updates by October 8, 2020, please let us know and we will revisit this case. Having said that, we are unable to release funds until we can confirm delivery to the buyer but yeah the same issue can happen in any platform and most tends to favor the buyer because that's where they get their money from. Too many times. You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. It really helps to round up a few items at once, so you have a batch to start. In this article, we will compile a list of useful and actionable tips on how Mercari works, what you can sell on Mercari, what the Mercari seller fees and shipping options are, and how to sell on Mercari and other marketplaces fast and effectively by using Crosslist. For example, if you are selling a wedding dress, explain to the Mercari shoppers what a magical wedding that was. Digital items - any items where the order is fulfilled electronically or Selling things you no longer need is not only a great way to clear your space and make room for yourself, but its something really anyone can do, right from home. This also personally helps me build momentum when it comes to listing. How in the heck could they know if the purse I listed was a "fake" or not? list of prohibited items. Knives, such as switchblades, hunting knives, pocket knives, butterfly How do? If you receive a notice about an indefinite suspension, Mercari has banned your account. I can't tell nor do I know - can't I list the purse as "not sure if authentic or not" or some such. And this particular seller STILL has not sent my items after four days! I attempted to work with the seller and received no response. And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. Let me know what items you wanna sell? Policies are misleading and they dont follow through with buyer protection. By adding a personalized thank you note and ensuring the packaging is neat, tidy, and super protective, you can also ensure a great review. The seller has no control at the delivery level and is not required to refund the seller. Take a look at this quick guide about selling on Mercari. The exact size, colors, prints, measurements, etc. ago Hmm that's interesting since she tried lol but thanks for letting me know. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? Can I sell replica items if I state that the item is a replica or fake? I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[336,280],'ecomsay_com-large-mobile-banner-1','ezslot_9',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. The buyer decided to return it for no reason, and Mercari approved it. I have ordered twice now from this site and both times the buyer never shipped the item. Ive been selling for about a year, 95 positive 5/5 star reviews, never anything less. Dont forget to think about shipping weight and packing also! Required fields are marked *, document.getElementById("comment").setAttribute( "id", "a604b3101a15b9cf9b0a3adedef270c6" );document.getElementById("c08a1a06c7").setAttribute( "id", "comment" );Comment *. No problem I could probably repurchase if I wanted to (havent yet). I submitted a request for a refund to Mercari support but it was denied. I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. This is the WORST customer service I have ever seen. Now of course I cant even leave feedback about this seller. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. Thank you! Thanks Erica (and Julie) for posting/sharing your experience. Thankless & they encourage you to literally give things away. I feel as if I have been scammed not only by the seller, but Mercari too! ', Press J to jump to the feed. But they give you 3 days to rate them. Ive stopped buying or selling on Mercari. Also, the compliance team are the only real division of the company that makes decisions on suspensions and authenticity. Happened to me too. I WOULD NEVER RECOMMEND USING THIS SITE. 898. Should it ne bad Enoch to warrant a refund. The app caters to both buyers and sellers and has made the process very simple for both parties. Been there, its why I wont list anything expensive anymore. Youre welcome, Deborah. do not buy on Mercari. There is a scam in process. STAY AWAY! Like most platforms, Mercari will suggest a selling price for you based on their sales history for your product. Ebay removed the listing because it was not authentic. However, many products on the market are indeed "copies", but it is wrong to describe every such product as a "knock-off" when it may be simply an imperfect "second". I have no idea if it's fake or not - I got mine from a thrift store. So much confidence in technology is sickening. Like that $20-$100 is really going to break you. However, if the seller didnt respond to your cancellation request within 24 hours then Mercari will automatically refund you. I am passionate about anything that touches entrepreneurship and on this website I share my experience with people about different online services and platforms. Can I recover my money from Mercari? The story sounds fishy-If youve made a purchase your feedback is just that-yours (so give it, they cant slap your hands) and btw dont be nave use PayPal! Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. I would also report to BBB, local news, and throw a huge media shit fit about it. Thanks again Benjamin and everyone! With this method, you buy shipping yourself through a major carrier, or from a discount shipping website like Pirate Ship (its the best discounted shipping service Ive used). It was a fair price at $170 and some change. To keep the marketplace safe all sellers need to verify their identity. I will never buy or use Mercari App ever I will donate it too Goodwill were it belongs and the money l paid for it as charity They have at Mercari low class sellers and high tax and shipping cost LESSON Learned!! Heres the recommended shipping method based on package weight and size: If you ship locally, you can skip the meetup for a small fee, and an Uber driver will deliver your package for you at a time that works for your schedule. I dont even know how to find the seller on mercari anymore. Mercari is NOT a safe place to buy. These people who fenced have felonies for theft. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. The app is easy to use and once you have everything set up you are ready to start selling. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Im moving to Amazon & Shopify. Mercari may not be used to sell any of the following products or services: Note: Any item may be removed at the discretion of the company. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Still waiting for an explanation of how my card was used. I was only given 24 hrs to provide photos from every angle of a dead computer. I've not only contacted them through the app, but I've called them multiple times as well. Seasoned sellers send out offers every week if not daily to nudge interested users into purchasing. I went through paypal to get my money back. Procedure (Act no. No date has been set for sentencing. Now they suddenly want to be law abiding Im calling a spade a spade. I Appreciate your time and effort put into this article. I bought 2 computers on Mercari. Selling any product under the prohibited list is forbidden on most e-commerce websites. The manufacturer or agent of the manufacturer is likely the one who reported your listing to eBay. Payments are processed on the site, preventing fraud or scamming people through the site. OneShop is a great software to get you started with. Try to use as much natural light as you can, and a neutral background. I bought a camera lens and asked if it fit my camera. Also, the good news is that by using Crosslist you can crosspost from Mercari to Poshmark and vice versa. This is why big closet sellers often enlist the help of automation software to ensure that their listings don't violate the platform's terms of service. Save my name, email, and website in this browser for the next time I comment. The first approach is to sell off any clutter you may find in your home . When I purchased a knock off Louis Vuitton at an estate sale, I was told it was authentic. According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. Use of them does not imply any affiliation with or endorsement by them. seller/buyer registration or licenses to be sold. They refused despite just receiving my order. Selling on Mercari Whether you're decluttering your home or looking to make some money, selling your stuff on Mercari is fast and easy. The way Mercari operates is deceitful and evasive. They just want money from sells, they make too much to stop it. Apparently no Mercari considers it a proper reason you mean a valid reason right? Mercari Shipping - sell across the United States. Note: Kitchen cutlery and multitools that include knives are On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. One of the marketplaces that you may be looking at is Mercari. If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). The bad thing is this seller had over 50 completed transactions with fairly good feedback. If you want to save the most (usually a few extra dollars), use Ship on Your Own. That computer could very easily be wrong but that doesnt matter. The description is where you write your listing title, description, and hashtags. We cant reach Mercari by phone, and via chat Mercari is not being responsive at all. Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. Can you sell replicas on Mercari? Once an order is placed, make sure to ship the item as soon as possible. Hey Jessica, It depends! They can have it. Its not like eBay or Amazon are any better, in fact they are worse, much worse. And they said yes it would fit yours. etc., etc.. I always add the 3 hashtags sellers are allowed to use. I am bringing class action, please join in. Huge federal crime, these platforms dont care, anything to make a buck. i know some of their support are annoying as hell but you might get a better customer support. I just had someone purchase some Oakley sunglasses off me and I think I'll pass on selling on there. Create an account to follow your favorite communities and start taking part in conversations. MY REVIEWS WILL NOT BE KIND. Mercari a complete scam for buyers. (Screenshot, CSPAN) (CNSNews.com) -- In just one area of Arizona, not even on the border with Mexico, fentanyl pill seizures have gone up 610% in two years and human trafficking has risen 377%. To avoid having your account be at risk for suspension, be sure to learn more about the prohibited Mercari items, which we'll be discussing in this blog. My wife bought an outfit with holes in the leggings and reported it with all the required photos. 2023 Crosslist BV. Look at other listings to get an idea of how much a particular item sells in the market, but be careful not to sell your item too cheaply. FDA restricted items such as food, homemade food, food supplements, Okay, so you came across an item not selling for an unbelievable price, checked the photos from different angles, read the description carefully and everything looks fine. Thanks Sammi for sharing your experience! I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. Some shoppers might be looking to bargain, so be prepared to negotiate. So sorry, thats a substantial loss, Etsy is just as bad. Ive tried both Mercari Shipping and Ship on Your Own over the years. No I replied I want my item. Sheriff Mark Lamb. I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . #m13166668176 for $ 27.00 plus tax and shipping cost. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. Ive reported it to Disney, Hulu and Netflix. Congratulations! For more info take a look at Mercari packing guidelines. I wish I had seen these reviews prior to ordering from this site. Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari . Press question mark to learn the rest of the keyboard shortcuts. Sure, I save 10% on fees, but I'd rather pay the 10% to eBay for peace of mind knowing their customer service and model provides better security for both parties. Note: For brand-name products, serial numbers or receipts must be Well today Mercari terminated my account due to fraud buyers filing false authentic claims, they cancelled 36 in progress transactions and fully refunded the buyers, even with the buyer already having the item, or is in transit. Add your suggestions on how the items can be used or reused. Mercari is total crap. on I provided all the details to Mercari and they didn't further investigate the seller. I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. Make a note in your description on bundles: if a buyer purchases more than one item from you, you can ship them all together, and save them the cost of added shipping. And I did for fill out form. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. With no listing fees and no commission taken when something sells, there's the opportunity to make a good profit. So this was the cancellation policy for buyers, now lets get to know them: Cancellation requests are usually made by buyers but sometimes sellers also have to cancel the order. Counterfeit goods or goods infringing on a third party's intellectual Millions of people use the app to buy and sell new and used items, making it a great platform to make extra money. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. They say it s being reviewed. I wrote the page on Instagram and asked them if they sold me the shirt because I thought it came from an older lady from New Jersey and they said yes they sold me the shirt & that particular lady is someone who gets a commission selling for them . Confirm employees after the finished product. Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. This fee is charged based on the item price for a completed sale and is applied to all forms of payment received from the buyer. I have, in the last week, attempted to purchase three different listings. They get rated as buyers to. How do I sign up? However, for this kind of situation, this is the path that we have to go through, based on our market guidelines. Minimum-Wrangler4387 6 mo. Helping people live life on their terms by demystifying entrepreneurship and money. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. You WILL NEVER, NEVER get actual help. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. If they lied about receiving it then how did they send it back? Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. Question for you: Can I pay or get paid with PayPal? I purchased an item that was damaged beyond repair. Thanks Benjamin for posting your experience on Mercari. I am completely committing too spearheading a class action suit. Text messages only. I just got burned on an item with a bad description because they would not approve the return. At this point, youve filled out the required info, but its a good idea to also add a profile picture and bio to increase your credibility (which leads to more sales). Something is not right here! Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I've tried to spread my message about what is happening to me to other people, because honestly I do not want anyone to go through what I'm going through (I lost about $80, but I know some people are at risk of losing $1,000+ if they encounter the same situation, which is really easy to do). Ive read many things about people in the same situation as me. Well, congratulations to you for making it this far! So they have denied my return and refund request. Basically, Mercari works as a middle-man between the buyer and seller, providing an environment for both parties to trade safely and securely for a percentage of the fee. Ebay offers great seller protection, as long as you follow their rules you wont get banned or scammed.. Mercari is horrible about suspending accounts and holding your money hostage. The better a description is, the higher the chance that your item will sell faster. 1. Got an extra air fryer, a kid's bike, or a big . My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. Successfully sell Food and Candy on the Mercari App and Website for Small Business Sellers. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. Penalties for doing such are not worth it. Credit card companies offer buyer protection to save you from fraudulent purchases. BUYER BEWARE! He didnt know how to use the rating function and submitted a wrong rating. Ended up buying one of my stolen necklaces from that seller. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. Try it for yourself, register for free, and enjoy a 14-day trial with no commitment or credit card required. Keeping its buyers safe is a priority for Mercari. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. After 48 hrs, the system allowed me to send an email about the problem. fins), Note: Bones, claws, pelts, and teeth are permitted if they are not from OneShop is a financial technology company, not a bank. Its comical that any of these platforms have community guidelines, they do not enforce them. Wireless earbuds. On 07/19/21 I made 3 purchases of 3 video cards on the Mercari.com internet site, which added up to $1,696.00. What outrageous lie and l want something done. (Explained by Industry Expert), How to Promote Etsy Shops to Explode Sales in 2023. "epidemic"), Inflated prices where listings attempt to profit from tragedies and Upon receiving an order, the buyer has 3 days to confirm the order to either accept it or request a refund if the item is not as described, damaged, or missing. Exactly no not as easy as that! I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. First one arrived and would not power up. cosmetics (any ingestibles): Listings or items descriptions that offer miracle cures such as "cancer My experience with Mercari as a seller, NO GOOD! Still easily. Customer Service did nothing but give me a run around for weeks and weeks. Sellers and scammers can exploit the policy. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. Feel free to complete this process on your computer or phone, the steps are the same. ask seller about it, gives a new tracking number, still doesnt work ect ect. Mercari is NOT a safe place to buy. Counterfeit items, misrepresented items. 07-05-2014 Good customer service also leads to quicker sales. Mercari sucks. No in person customer service response. Things can surprise you with their true weight (both bigger AND smaller), and choosing shipping based on actual . It is important to keep in mind that Mercari has a high volume of inquiries, and it can take the reps a while to respond. However, if you are found guilty, then you will need to say goodbye to the marketplace. Mercari itself is a legit e-commerce marketplace to buy and sell products. No, Mercari does not sell fake products. I then saw they relisted the same item with a 20% discount. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. However, there is no guarantee that the sellers and buyers on it are also trustworthy. If the buyer requests a refund for a valid reason (item not as described, damaged, etc. That is a VERO item. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. Do not use them. tracking number incorrect, ordered a few weeks ago, still hasnt come. One transaction was perfect. Think again. Be creative but dont give false promises. I have personal experience with buying something not as described. . Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. After that they state that if you leave a bad review for the seller your refund will be voided amazing so no bad reviews can ever made for these sellers. Total revenue value of these 36 items is well over $1000, not to mention the $300 mercari is holding from by balance. Their product just needs to be believable for 3 days. to create or use drugs, Grow ingredients for drugs (such as seeds for cannabis plants). Check out our blog on how to get started selling (hint: its simple).. Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. You claim the buyer lied to me about receiving the item.. The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. Sellers get scammed constantly. One thing to keep in mind is that Mercari has a list of prohibited items. Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. Im never gonna sell anything to people with PO BOX address again. Nothing another read through wont catch. And it was not cheap. Therefore, all transactions or shipments must go through Mercari to keep both parties protected. And if ur saying 3 days is plenty of time, youve obviously never seen a fake Luis Vuitton belt. Dealing with this situation for the past week has done nothing for my situation besides give me a headache. To resolve the account suspension issue, you must contact Mercari customer service. Tip 1: Just jump in and try it! How it works: Mercari charges a flat 10 percent fee, no matter the price of the sale, so for more expensive items, this site can help you earn more on each piece. What does that mean literally came from a replica site? Mercaris reuse report revealed that: Americans are projected to spend $160.1 billion on secondhand Items in 2021. Truly unexpected and it seems to have ramped up since December 2021. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. This article will be useful for anyone who wants to do business in this secondhand market. I think its a pretty reasonable fee considering you have instant access to millions of shoppers along with other seller benefits. Come up. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. List it and you could get suspended. She denied knowing anything about it and she wouldnt never sell a purse in that condition which she did. Therefore, you need to make sure that the buyers/sellers are also reliable. any medium. Use another means to sell your stuff, if your stuff holds value. Mercari itself is definitely a legit e-commerce marketplace for buying and selling products. Mercari Local - sell your item locally. Please know, how much I really enjoyed your class! Also, even though I have taken screenshots and pictures of my receipts, and sent it to the compliance team through the app (the only way of really contacting them), the only response I've gotten is "The decision we made is final". Sellers don't sell on mercari. Do note that there is an additional $2 fee for direct deposits to your bank account under $10, which means its best to hold on until your balance exceeds $10 before cashing out! Mercari takes about 11-12% of the sale and refunds you for the deposit once they decide that your item is real. I contacted customer service every way I could find Several days later they responded with an apology but I had already lost a week's worth of business. What a well organized, completely thorough, tutorial! I just want to protect people like that. DO NOT EVER buy using this platform. Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. Thank You there was a lot of really good information to make a decision. bonds, stocks, etc. I know there are many others out there with the same mentality. But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. Thank you. Furthermore, Mercari has over 20 million monthly active users. They have wasting my time, tape, and energy etc. Note that you can use Crosslist to hide your face with an emoji using the built-in image editor while still showcasing yourself wearing the item. How does one contact Mercari for non receipt of the package I ordered. What this business is doing to its clients! Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. Mercari itself is definitely a trustworthy e-commerce marketplace. However, if you are selling designer items, you can be authorized by Mercari to list them for up to $5000. same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me!

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