Power deeply connected experiences through the seamless, all-in-one contact center solution. Regular audits and certifications ensure our cloud service meets a wide range of standards and compliance regulations. Craft a custom call center with apps and integrations. Add Genesys Cloud interaction controls directly into your Salesforce interface with a pre-built integration by Genesys. Discover how your company can reap the benefits of a speedy deployment and simple administration, transforming your contact center into an experience center virtually overnight. You have to be able to trust the cloud solutions and platforms you use. Power your contact center with Genesys AI for personalized experiences at scale. Deliver on the promise of digital government with Genesys. We stay on top of the latest privacy developments so that doesn’t change. Corporate Headquarters 2001 Junipero Serra Blvd., Daly City, CA 94014 USA Tel: +1 650 466 1100 Fax: +1 650 466 1260 www.genesys.com About Genesys Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. Deliver big customer experiences with small business solutions. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. A common framework is shared by our CRM system and browser extension integrations, including Chrome, Firefox, Salesforce and Zendesk. The cloud is your playground for hypergrowth, providing the flexibility and speed you need to get ahead. Communications Products. … The PureEngage platform combines real-time contextual journeys, world-class intelligent routing and digital transformation. Together, the companies are leading a new era of digital customer … Worry less about human errors bringing you down or getting in your way. You can use these to replace aging PBX systems and unify collaboration across the enterprise — or integrate with popular UCC solutions from Microsoft, Cisco, Zoom and others. A free trial and single-click install are available on the Genesys AppFoundry Marketplace. Gain insights from customers, employees, industry thought leaders and more. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. Genesys products are complex, that is why you need experts with combined experience in both Genesys products and cyber security. Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. All rights reserved. Genesys offers to 25 billion first class customers a top-notch experience every year all around the world. Their success comes from connecting employee and customer conversations on any channel. Learn how to serve customers where they are and guide them on more productive journeys. Maximize your customer experience technology to reach your goals and delight customers. Find the right Genesys partner or join our partner network. Watch and listen your way to better customer experience and more connected moments. Add Genesys Cloud interaction controls directly into your Zendesk interface with a pre-built integration by Genesys. About Genesys Genesys is a Google Cloud Technology Partner that was one of the first to integrate directly into Cloud Contact Center AI. Microservices, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. See how Genesys solutions meet and exceed modern security standards. Find the right Genesys partner or join our partner network. Thousands of customers worldwide rely on the PureConnect application to create meaningful customer experiences. We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. It offers comprehensive services for mid-sized to large organizations—in the cloud or on-premises—to help you meet ever-changing customer demands. Learn about Genesys and discover why we’re trusted by 11,000 companies worldwide. Power deeply connected experiences through the seamless, all-in-one contact center solution. Editor's Note: This version has been updated since original posting. Best for Small, Medium, and Large businesses. Built on a simple, all-in-one architecture, the PureConnect application enables you to consolidate call center and business communications infrastructures. The framework manages the interaction lifecycle, making API calls for the most common agent functions. This means your team doesn’t have to build as much and, because of the power of the Genesys Cloud platform, what you do develop will have a greater impact. This speeds your deployment, expansion and access to innovation. Scale up and down to meet seasonal fluctuations and navigate the peaks and valleys of your business. Gathering employee and customer relations together on every level is what makes this success achievable. Use our pre-built data actions for Salesforce, Zendesk, Microsoft, AWS and Genesys Cloud, or build your own custom actions against most JSON-based web services. We’ll help you reach your goals, together. Build better bots with natural language understanding for smart self-service. Choose the tools and resources you need for your business. More than 10,000 companies from more than 100 countries trust the number one customer experience platform to have the best … PureConnect also integrates seamlessly with all your systems, including CRM systems from Salesforce, Oracle and Microsoft, as well as various workforce management tools and communications systems. See how Genesys call center and customer experience solutions help businesses succeed. Use the forum to engage with experts on best practices, functional capabilities and common issues. Unlock the powerful combination of your people and our cloud. Genesys Cloud provides an excellent platform to manage a remote workforce with the added benefit of automation, AI, and chatbots delivering a streamlined customer-first user experience.” “The partnership between Verizon and Genesys is longstanding. The Genesys Cloud platform knits these modern approaches together so you can quickly adapt to change. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. This is enabled by Genesys Cloud ™ , an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Copyright © 2021 Genesys. We’ll contact you directly to set up a date and time that works with your schedule. The Genesys Cloud platform is designed to take full advantage of modern cloud strategies and technologies. … Companies like this grow exponentially by changing the future of their industry. Connect your customer journey with omnichannel retail support. Explore the features and functionality of Genesys Cloud in this self-guided tour. Every day, 11,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to drive great business outcomes and create lasting. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control. This is enabled by Genesys Cloud ™ , an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility. Connect your customer journey with omnichannel retail support. Give your dev team one place to go for all they need to build on the platform quickly. Important. See how Genesys solutions meet and exceed modern security standards. Supported Operating Systems. Genesys pioneered Experience as a Service ℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. Attract, nurture and retain the best agents for your call center. Create secure, connected patient experiences at every touchpoint. Security is our top priority. But many clouds have monolithic architectures that are connected to antiquated methodologies and restrictive operations. Discover six reasons to choose the Genesys Cloud platform. Give your customers 24/7 self-serve assistance with intelligent automation. Grant developers access to client libraries that wrap REST API calls in a simple-to-use interface for integrating the Genesys Cloud platform with your other applications. Get APIs specific to your platform, co-browse, embeddable frameworks, screen share, web chat, web services data dip, web hooks, WebRTC softphone and client apps. Your data is safe, and you have full control over it. Create secure, connected patient experiences at every touchpoint. And Genesys is the only recognized market-leading contact center vendor for both cloud and on-premises solutions. Omnichannel - CCR - Genesys Customer Experience Platform. Keep the (two-way) conversation going on your customers’ favorite messaging apps. Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty. Migrate to the cloud on your terms and when you’re ready—the same great features are available. Interaction types supported include inbound voice, callback, outbound dialing, chat, email, messages and voicemail. To prepare Adobe Experience Platform for integration with Genesys Cloud: Create the schemas that define what data to store on the customer profile. Enter your corporate address and we'll get you set up. You can also add click-to-dial, store interaction details within Zendesk and more. Connect with one of our partners to customize your Genesys Cloud solution using an existing add-on app or something they’ve developed specifically for you. We’ll help you find the right partner based on your requirements and industry segment. Genesys Doubles Down on Customer Experience Platform Posted by Richard Snow on Jul 17, 2017 12:54:43 AM Today many conversations about contact centers and CRM focus on customer engagement and the customer experience. Genesys appears to be betting that, like workforce engagement, digital engagement will become a core component of the overall customer experience platform, and it’s putting its money on the table. Attract, nurture and retain the best agents for your call center. Manage complex experiences with enterprise contact center software. Get the flexibility, security and scale you need Terms of Use | Privacy Policy | Email Subscription |, By providing your information, you agree to our. 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