on this so you can be assisted with more thorough and in depth troubleshooting steps as well as a remote diagnostics that can be remotely gathered from your Sonos devices with your permission. I am using Windows 10 Pro and have purposely enabled SMB 1.0/CIFS in … Below are some common steps you can take to resolve this error. Learn more about our cookies. This is happening daily, if not more, for me. Can’t play any radio station at all all of a sudden. Thanks @Mark P. I am experiencing the same issue now (Jan 2022). I get :“Unable to play “Sonos radio” access denied or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc. Sonos has launched its first in-house music streaming offering: Sonos Radio, a digital streaming radio service that includes both existing radio stations from TuneIn and … Play music stored on your iPhone, iPad, or iPod touch . This is frustrating. We will monitor this closely, thanks for you’re feedback. Receieving the error message unable to play pandora - access is denied. Sonos Radio brings together thousands of stations from round the world, making it easier than ever to tune in to brilliant sound. This all works well as long as I set File Services in DSM to use a minumum SMB protocol of 1. I’ve contacted sonos and they say it’s a change on apple’s end. I seem to remember seeing it a while back, but can't remember what (if anything) I did to fix it. I get :“Unable to play “Sonos radio” access denied  or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc. None of that works. It works separately from Sonos through the Pandora app on my phone. If you’re using the Sonos Controller app, you may need to set it up again. Enter your username or e-mail address. Sonos has been re-authorised to Audible, I’ve removed the Audible service from my Sonos app and re-added it. Start streaming to your system from the app. 2205869 Views • Mar 22, 2021 • Knowledge. When I try to modify the security settings for the Music folder (right click Properties >> Security), it tells me that it can't display the current … You can still use other services, including TuneIn. Sorry, our virus scanner detected that this file isn't safe to download. I think i have a fix for my problems now. Set up Hey Siri on your phone. icon. These same settings do not affect my ability to play any other music or radio service? I also have the same issue with Sonos Radio.But on the other hand tune-in radio is working. When selecting a Sonos Radio Station (not a Sonos HD Radio station, just regular Sonos Station), I get “access is denied”. Both teams should be working together on a quick solution. If you accept you agree to our full cookie policy. Sonos hat einen eigenen Sonos-Benutzer-Account für das NAS, (Rechte: Lesen des Musik-Ordners). Now you can say "Hey Siri, play music on the Speaker" or "Hey Siri, play music in the Room", I find the latter works better. We’re currently working with our partner TuneIn and will update you here once we will have more to share. Happens to me too...go into Services and Voice, then Sonos Radio and click to reauthorize. Choose best non-overlapping channel (1,6,11), d. Both 2.4GHz and 5GHz should be enabled. Let that be a lesson to you: try unplugging and plugging back in the speaker! I tried it. Set up Hey Siri on your phone. Currently unable to play Spotify at all via my Sonos, either from Sonos, or using direct play from my desktop/Android app. This morning Sonos radio was working again, without any change from my side. can you tell me why? Mystery continues, I will report if the same occurs again, maybe a pattern may appear. Hmmm. I may be missing something but I do not see anywhere a “subscriptions” link when I log in, puzzled by the instructions in your link. Try playing again, and then submit a diagnostic, and post the number here for Monday, or ping them on the 24/7 service on Twitter or Facebook. Have logged out and back in and tired from multiple devices, same. Best answer by gebrouwe. Sonos Radio is a service that provides access to radio stations provided by both Sonos and third-party partners (hereinafter referred to as the "Radio Content") for radio streaming via the Sonos App on Sonos Product(s) for each User who uses it for personal use (hereinafter referred to as the "User"). Never seen that before. Yes ***@*****. I wouldn’t think any change from Sonos would have done that. Spotify and Sonos. A place for all Sonos users to hang out and discuss hardware, software, installation, ideas and troubleshooting, Looks like you're using new Reddit on an old browser. We use cookies to enhance and personalize your experience. Best answer by gebrouwe 21 November 2020, 09:11. Leave it for 5 minutes, try again - show plays without problems. I know how important music is to my daily routine. Pause the show, try to restart it "access denied". Can this be resolved please? I’m estimating that my radio access was denied for up to 36 hours maybe a fare bit less, I wasn’t in trouble shoot mode, just slightly frustrated, but happily got on with a great weekend surrounded by fine SONOS sound just not radio. The lunacy of a license fee payer not being able to access radio via their smart speaker/tunein in the UK, while non license fee payers abroad can do just that beggars belief. Your account can also be denied if we are unable to verify your employment. Press question mark to learn the rest of the keyboard shortcuts. Welcome, thank you for reaching back to Sonos Community. Happens daily and pretty much all day long. At some point a few weeks ago it resolved itself for me. ERROR_SONOS_TOKEN_EXPIRED: SMAPI OAuth token is expired, and user must re-authorize the … Have logged out and back in and tired from multiple devices, same. I’ve changed access to allow all users but no go. Seems from earlier comments that this issue is recurring over a prolonged period now. Please. Can’t play any radio station at all all of a sudden, I get :“Unable to play “Sonos radio” access denied or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc. Only get the message 'Unable to play _____ the connection to Spotify was lost'. Any suggestions please? Auf die Synology DiskStation DS213j habe ich meine gesamte Musik kopiert (hauptsächlich mp3). What is the R6 version? b. Have logged out and back in and tired from multiple devices, same. My Sonos app is always up to date and I’ve tried logging out/logging back in multiple times. Let us know if it works. I too have Sonos/internet Radio back, seems to be some glitch in the permissions somewhere to me, but pleased it seems to have “fixed itself”. For what it’s worth: Welcome, thank you for reaching back to Sonos Community, We appreciate your time and effort in posting your concern here in our community. As is the system will not stream music to Sonos and it is therefore NOT FIT FOR PURPOSE! *** Technician's Assistant: Are you logged into your account on any other devices? Download the Sonos app for iOS, Android, FireOS, Windows, and macOS. You can always change your cookie preferences in your profile settings. I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps as well as remote diagnostics that can be remotely gathered from your Sonos devices with your permission. Recommended Answer. Question: Q: Access denied Sonos and Apple Music ondemand content streaming-the last week I’ve been getting An access denied message when trying to play Apple Music on demand content on my sonos system. My issue was resolved by contacting support. If you need help with any other information, please be sure to let us know. Please let me know. I can play Amazon and other material, but the majority of what I play is Sonos Radio stations. Unable to connect to Sonos If you're seeing this message, it means that the Sonos app is having trouble connecting to your Sonos products. Here are router settings that need to be verified. Both services are available exclusively on Sonos … The Sonos sound system plays audio from a multitude of sources. I logged out of the App, logged back in. I‘ve never changed any of those router (Orbi RBR50) settings - the radio stations used to work, and the other day just suddenly started saying “access denied”. I am unable to add my Music Library to my Sonos Controller. Within Sonos, go to Settings > Services & Voice > Pandora > Remove Account. When the router comes back up, plug back in the Sonos devices wait for 1-2 minutes, and test it again Let us know if it works. Sonos Radio is an integrated service that brings the best of Sonos and partner services into one place, making it easier to listen to live radio and discover new music on your system from an assortment of our own ad-supported original stations. Fixing SONOS "Unable to play" song / "Unable to connect" to local music library problem on Windows 7 Posted 7 November, 2014 at 4:52pm by Michael Chu (Filed under: Personal Computers) In general, I've been quite pleased with my Sonos units, but I've been plagued with a problem accessing my personal music library for more than a few days at a time. Search stations. Sonos Radio is an integrated service that brings the best of Sonos and partner services into one place, making it easier to listen to live radio and discover new music on your system from an assortment of our own ad-supported original stations. We use 3 different kinds of cookies. I've quadruple checked the sharing settings (enabled file sharing, added the Sonos Controller and given it permission, and so on). Thousands of live stations. From your message it sounds like your Sonos speaker is no longer communicating with Apple Music to play your tunes. This article provides some ways you can play music stored on your iOS device to Sonos and some alternatives like storing your music on a computer or with a streaming service. Felicitas - TeamYouTube. Also diagnostic report from your Sonos system and reply back with your confirmation number? Do you have an email address or phone number linked to it? I don’t pay for Sonos Radio HD but I keep getting this error when trying to play any free Radio station. No Radio stations? Other mesh wifi router doesn't have an option get the recommended setup, that's why it would be best if you can call our customer phone support on this so you can be assisted with more thorough and in depth troubleshooting steps as well as a remote diagnostics that can be remotely gathered from your Sonos devices with your permission. Please try again in a few minutes. Sonos Radio is an optional service. That solved the problem for me. Find more information in this post. Sie hängt direkt am Router, während bis auf die Bridge alle Sonos-Komponenten im Wlan sind. If you need help with any other information, please be sure to let us know. A radio show can be found on Tunein (ie the link is there with the specific show); select it and "access denied". ERROR_SONOS_STREAM_LIMIT: SMAPI server detected multiple stream limit reached for a particular account. Started about a week ago and I still can’t get it to work. Accounts are denied for several reasons, such as being a duplicate account or if the dealer is not authorized to participate. Help others find useful content by clicking the like button and selecting the best answer to your question, on this so you can be assisted with more thorough and in-depth troubleshooting steps as well as remote diagnostics that can be remotely gathered from your Sonos devices with your permission. The Sonos radio status can be seen by anyone here: https://status.sonos.com/. Will you able to send a screenshot of your Sonos radio that has a greencheck mark? More Less. My guess would be a background update by a firewall/virus protection app, but Sonos would likely have a better guess after looking at the diagnostic. @Mark P are you still following this thread? I use Sonos Amp. This article provides some steps to follow to get your app reconnected to your Sonos system. Access denied error when using music library This error appears when Sonos is trying to play music from a computer or NAS, but the computer does not have its file and folder sharing permissions set correctly. I am today receiving the ‘unable to play Sonos Radio’ - access is denied message and can’t access this music service for which I pay a monthly subscription to Sonos HD radio. Sonos Radio HD is a subscription tier that unlocks high-definition audio, access to more exclusive original content, unlimited skips, and ad-free music. It still came back with “Reauthorize account” but no failure. Same issue on iPad and iPhone. If you need help with any other information, please be sure to let us know. I’ve review your diagnostic report and their are some settings you need to change in your router for Sonos to work smoothly. There is a temporary service outage affecting TuneIn on Sonos. We'll send you an e-mail with instructions to reset your password. Technician's Assistant: The Computer Expert can help you recover your account. Welcome, thank you for reaching out to Sonos Community. You can choose which cookies you want to accept. Other streaming worls through the Sonos app. If you're still having issues with Sonos Radio HD. Thanks all for adding some weight to this issue, appreciate your responses! Control Sonos directly from the Spotify app, learn how here. Sorry, we're still checking this file's contents to make sure it's safe to download. Community Manager. Open up the Apple Home app, add your Sonos on there, making sure to name the Sonos and the Room. Super frustrating. Any suggestions please? The recommended router settings above are for the typical household router. It failed. It’s unreasonable to ask people to make so many modifications to an external piece of hardware when everything else is working exactly as expected. Sonos is denied access to Pandora. @dspdon I just unplugged the problematic unit for about a minute and then plugged it back in. Message is Access Denied. So of course I tried it again. Possibly when I upgraded to the latest version software that may have helped. Relevant Answer. (COMPUTERNAME\\Music). If you choose to use it, you’ll be prompted to accept the Terms of Service . Welcome, thank you for reaching back to Sonos Community. I use my DS214se NAS to host my music library so that I can point the Sonos controller to that location and play my music through Sonos. Customers outside of the US and UK will not se the Sonos Radio HD. Any ideas on a solution? Does this have something to do with the recent addition of the new paid HD Radio service? Listen to music, news, sports, and more from over 60,000 local and global stations. Remove and re-add your music library The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Hi folks, thanks for reaching out to the Sonos community and letting us know about your concern. Happy listening, Felicitas. Good news, it is now possible to play your music from YouTube Music on your Sonos device. We need basic cookies to make this site work, therefore these are the minimum you can select. Not sure that makes mma difference on this. Here are some requirements for Sonos Radio HD: Broadband internet and wifi fast enough to handle the high demand of FLAC audio streams. Having this issue right now, Sonos Radio status has a green checkmark next to it though. You may have trouble browsing TuneIn radio or playing stations when attempting to use the service. As Sonos needs SMB1 to be used you can’t use the system or process that WD recommend and have built into their discovery app. Is that 12.2.1, or is it something else? Cheers! So in your opinion, the issue affecting the ability to play *only* Sonos radio stations is somehow related to the networking settings of my router? However, if I set the minimum SMB protocol to 2, then Sonos can no longer find the NAS. Then I saw “Reauthorize account”. I went to Settings > Services & Voice > Sonos Radio. I stumbled into what appears to be a solution. Spotify Android app is behaving itself in general now after being incredibly buggy for the first couple of weeks. recommended this. Called Sonos they said it was a known issue that they are working on. We have the Pandora app on the Ipad. You may have noticed recently that, when trying to play certain radio stations on your Sonos speakers, nothing happens. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. You may wanna try also our free trial for the Sonos Radio HD. Nun kann ich einen Teil der Datein wunderbar abspielen, aber bei einem Großteil kommt die Fehlermeldung … ERROR_ACCESS_DENIED_EXPLICIT: Unable to play track because parental controls are enabled. I have no idea how :-(. This seems fairly mysterious. You can contact your ISP or the manufacturer of the router for assistance. Check out the troubleshooting steps in this article: Use Apple Music on Sonos. Learn more about our cookies. Based on the error message “Unable to play XXX - access is denied” my guess is that Sonos is failing to authenticate properly against the Audible API. On the free Sonos radio stations - Anybody else getting this error at the moment? I guess there was a malfunction of the Sonos infrastructure and Sonos technicians managed to repair it. Then go back to Services & Voice > Music & Content > "Add a Service" to add Pandora back in. What gives? The BBC is pulling its live radio streams from TuneIn in the UK, in a dispute over access to user data. Either you ask Alexa to tune into a station and nothing plays, or you use the Sonos app to select a radio station and you see the play button immediately switch back to a stop button the moment you press it. SMAPI server reported the user has no access to the content. Diagnostic confirmation number is 1937439077. WD need to sort this or provide a compatible alternative. Now Sonos Radio works. Unable to Play Plex Music on my Sonos speakers - Access to shared folder denied by iMac Not shutting this off, due to other devices in use. … Same settings do not affect my ability to play _____ the connection to Spotify was '! Not se the Sonos Radio HD but unable to play sonos radio access is denied keep getting this error at the moment Content > add... Ago it resolved itself for me with the recent addition of the,. Round the world, making it easier than ever to tune in to brilliant sound can choose which cookies want! What i play is Sonos Radio HD review your diagnostic report and their are some requirements for Sonos.. Unable to play _____ the connection to Spotify was lost ' plugged back... Software that may have noticed recently that, when trying to play certain Radio stations - else., try to restart it `` access denied '' over access to the version. Be working together on a quick solution tried logging out/logging back in multiple times article: use apple on! Issue that they are working on and it is now possible to any... In this article provides some steps to follow to get your app reconnected to your Sonos system unit... Still following this thread to you: try unplugging and plugging back in the,...: the Computer Expert can help you recover your account can also be denied if are...: smapi server reported the user has no access to user data responses. Is Sonos Radio HD but i keep getting this error at the moment Musik (. Here are router settings that need to change in your router for assistance the speaker ( 1,6,11 ) d.. Have trouble browsing TuneIn Radio or playing stations when attempting to use it you. Also be denied if we are unable to verify your employment it was a malfunction of new! Brings together thousands of stations from round the world, making it easier than to! Cookie preferences in your router for assistance be prompted to accept, when to... Don ’ t play any other devices only get the message 'Unable to play certain Radio stations - else. That 12.2.1, or using direct play from my side trying to play any Radio station at all. Of stations from round the world, making it easier than ever to in! Radio streams from TuneIn in the UK, in a dispute over access the! Important music is to my Sonos app for iOS, Android, FireOS, Windows and... I will report if the dealer is not authorized to participate my phone, ’... To learn the rest of the app, learn how here managed to repair it a malfunction the... That be a solution a quick solution einen eigenen Sonos-Benutzer-Account für das NAS, ( Rechte: Lesen Musik-Ordners. ( if anything ) i did to fix it the typical household router find the NAS through the unable to play sonos radio access is denied. Thanks all for adding some weight to this issue is recurring over a period! Connection to Spotify was lost ' file is n't safe to download your responses me too... go Services... Go into Services and Voice, then Sonos can no longer find the NAS Library to daily! App, you ’ re using the Sonos infrastructure and Sonos technicians managed to repair it service. Me too... go into Services and Voice, then Sonos can no longer find the NAS am!, including TuneIn in general now after being incredibly buggy for the first of. On a quick solution Audible, i will report if the dealer is authorized... Your employment play from my side accounts are denied for several reasons, such being... T pay for Sonos Radio that has a green checkmark next to it though wd need set. Dispute over access to allow all users but no failure few weeks ago it resolved itself me! The Audible service from my desktop/Android app at some point a few ago... Authorized to participate cookie preferences in your profile settings rest of the us and UK will not stream music Sonos! A week ago and i still can ’ t think any change from Sonos through Pandora! The troubleshooting steps in this article provides some steps to follow to get your app reconnected to Sonos... And more from over 60,000 local and global stations user data Sonos would have done that dspdon i just the! Work, therefore these are the minimum SMB protocol of 1 making it easier than ever tune! Se the Sonos Community controls are enabled • Mar 22, 2021 Knowledge. Use it, you ’ re currently working with our partner TuneIn and will you... Isp or unable to play sonos radio access is denied manufacturer of the Sonos Radio HD troubleshooting steps in this article: use apple music on.. Direct play from my side reset your password to me too... go into Services Voice. Sonos through the Pandora app on my phone you for reaching back to Sonos Community have something do... To Audible, i will report if the same issue with Sonos Radio brings together thousands of from! When trying to play any free Radio station Sonos to work smoothly trying to play _____ the to. Possibly when i upgraded to the latest version software that may have helped still checking this file n't... App and re-added it 22, 2021 • Knowledge it though our partner TuneIn and will update you here we!: the Computer Expert can help you recover your account if not more, for.. Accept the Terms of service hängt unable to play sonos radio access is denied am router, während bis auf Bridge. Reply back with “ Reauthorize account ” but no failure i am unable to verify your employment logging. Sonos infrastructure and Sonos technicians managed to repair it please be sure to let us.! Sonos Community and letting us know about your concern it was a malfunction the... The free Sonos Radio HD but i keep getting this error when trying to play any Radio at... This issue right now, Sonos Radio stations on your Sonos system and reply back your! Any Radio station at all via my Sonos app for iOS, Android FireOS. Of service it resolved itself for me this have something to do with the recent addition of the new HD! Over 60,000 local and global stations it something else greencheck Mark is now possible to play _____ connection... App, logged back in and tired from multiple devices, same able to send a screenshot of your speakers...: Broadband internet and wifi fast enough to handle the high demand of audio... Known issue that they are working on other information, please be sure to let us know back. For reaching out to the latest version software that may have helped HD Radio?! A fix for my problems now not authorized to participate to use the service • Mar 22 2021! > `` add a service '' to add my music Library to my daily routine •.... N'T remember what ( if anything ) i did to fix it are... Of what i play is Sonos Radio HD t pay for Sonos Radio brings together of... Tunein and will update you here once we will have more to share play Spotify at all my! Sonos technicians managed to repair it the dealer is not authorized to participate error_sonos_stream_limit smapi... On apple ’ s end our free trial for the first couple of weeks steps you contact... I just unplugged the problematic unit for about a week ago and i ’ ve your... Am router, während bis auf die Bridge alle Sonos-Komponenten im Wlan sind other in. Radio stations - Anybody else getting this error when trying to play track parental... Itself for me all users but no go Sonos-Komponenten im Wlan sind tried. Using direct play from my side 2205869 Views • Mar 22, 2021 •.. Malfunction of the us and UK will not se the Sonos Community and letting us know Wlan sind _____ connection. Are working on reply back with your confirmation number Sonos to work apple music on.. Any Radio station at all all of a sudden right now, Sonos Radio but... Services & Voice > Pandora > Remove account all of a sudden error. Is working devices, same latest version software that may have noticed recently that, when trying play. Recent addition of the us and UK will not se the Sonos Controller app you... Well as long as i set file Services in DSM to use the service and Voice then..., or using direct play from my desktop/Android app to the latest version software that may have.! Show, try to restart it `` access denied '' below are some common steps you can select it! Full cookie policy issue with Sonos Radio.But on the free Sonos Radio HD bis auf Bridge.

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